Regulation on Cancellation and Rescheduling the Travel Tickets

CAP.I CANCELLATION

Art 1. In order to cancel a travel voucher, it shall be sent an e-mail to rezervari@transfero.ro, mentioning traveller’s name and surname, phone number, date and hour of leaving, reservation code as well as the reason for cancelling. In the case of on-line tickets, mention the bank account where you want to get the money too.

Art 1.2. The travel voucher can be canceled starting with the day of issue and up to 24 hours before the departure date and time, a penalty charge of 5 lei will be charged/per ticket/per person/per route. The refund of the remaining amount is done by bank transfer to the traveler account within 30 days for the tickets purchased online. For the tickets purchased from the Transfero headquarters, the return of the value will be made on the basis of a request for return accompanied by the fiscal receipt and the reservation code, the payment being made in cash. For the tickets purchased from the Transfero partner agencies, the return of the value will be made at the headquarters of the agency where the voucher was purchased. REFUND OF THE MONEY IS MADE ONLY ON THE BASIS OF THE RECEIPT AND THE BOOKING CODE.

Art 1.3. Requests for cancellation made less than 24 hours before the time of travel will not be considered.

Art. 1.4. In case the cancellation of a travel voucher is requested, on which the date, time or route have been modified, the amount of the travel voucher will not be returned, under any circumstances.

Art 1.5. For the tickets with open return shall be applies the conditions mentioned at Art.1, Art 1.2, Art 1.3, as well as Art. 1.4.

Art. 1.6. The right to a refund or rescheduling of the trip does not apply if Transfero can prove that the cancellation or delay was caused by adverse weather conditions, major natural disasters, pandemics/epidemics or any other aspects that jeopardize the safe operation of the transport service or cancel it.

Art.1 . In order to cancel phone reservation you need to call the number +40745.380.000 and mention the passenger’s first and last name, telephone number, date and time of departure for the trip, the reservation code, as well as the reason for cancellation.

Art. 1.1 In case of cancellation of tickets purchased online for which a refund is requested, an email is sent to rezervari@transfero.ro in which you need to mention the passenger’s name and surname, telephone number, date and time of departure for the race, reservation code and the reason for the cancellation. The return of the related amount is made within 30 days of receiving the email, to the same bank account that was used to purchase the tickets.

Art. 1.2. The travel ticket can be canceled starting from the day of issuance and up to 6 hours before the date and time of departure. The refund will be made by bank transfer to the traveler’s account within 30 days for tickets purchased online. For tickets purchased from the Transfero headquarters, the refund will be made on the basis of a return request accompanied by the tax receipt and the reservation code, payment being made in cash. For tickets purchased from Transfero partner agencies, the refund will be made at the office of the agency where it was purchased. THE MONEY REFUND IS MADE ONLY ON THE BASIS OF THE FISCAL RECEIPT AND THE BOOKING CODE.

Art. 1.3. In the case of requesting the cancellation of a travel ticket on which date, time or route changes have been made, the amount related to the travel ticket will not be returned, under any circumstances.

Art. 1.4. If the flight is canceled less than 6 hours before the trip, the price of the ticket can be refunded, only on the basis of the proof of cancellation from the airline. This must be sent by e-mail to: reservari@transfero.ro, but no later than 12 hours after the announcement.

Art. 1.5. The right to a ticket refund does not apply if Transfero can prove that the cancellation or delay of the trip was caused by adverse weather conditions, major natural disasters, pandemics/epidemics or any other issues that endanger the safe operation of the transport service or it cancel it.

CAP.II RESCHEDULING

Art 2. Rescheduling means changing the travel date/time for the purchased ticket, which can ONLY be done within the limits of available seats for the new requested date.

Art. 2.1. The rescheduling can apply to the time or date of travel.

Art. 2.2. Rescheduling can also be applied to the route only if the direction is wrong. For example: Tecuci-Otopeni can be changed to Otopeni-Tecuci and vice versa. However, it is not possible to change the cities: Tecuci – Otopeni in Vaslui-Otopeni.

Art. 2.3. You can change the date, route or time of the trip only once.

Art 2.4. Rescheduling cannot be done less than 12 hours before the travel time.

Art 2.5. Rescheduling will be done by RETURNING the old ticket and issuing a new ticket with the new travel date. The return of the old ticket and the issuance of the new one will also be done in the reservation system by the issuing agencies.

Art 2.6. In case of a flight delay resulting in the loss of the transfer flight, the passenger will be rescheduled on the next flight, free of charge and within the limits of available seats. The passenger’s refusal to travel on the next journey does not make the company responsible for returning the money or rescheduling the journey.

Art 2.7. Rescheduling is also possible for online tickets. In this case, it is rescheduled according to the procedure in Chapter II, followed by the issuance of another travel ticket with the date and time of the updated trip.

Art 2.8. If the flight changes less than 6 hours before the trip, the travel ticket can be rescheduled for another date and time within the limit of available seats. Rescheduling is done only on the basis of proof of cancellation/modification from the airline, sent by e-mail to: rezervari@transfero.ro, but no later than 12 hours after the announcement.

Art. 2.9. The right to reschedule the journey does not apply if Transfero can prove that the cancellation or delay was caused by adverse weather conditions, major natural disasters, pandemics/epidemics or any other issues that jeopardize the safe operation of the transport service or it cancel it.

SC TRANSFERO TURISTIC SRL

30.01.2024